Does the software meet the future state industry and process needs of your business? Will your users find the software intuitive and easy-to-use? Does the software have advanced industry functionality to support your dynamic business needs?
Does the vendor understand your business? Will they stay up-to-date on industry trends? Do they have the necessary experience in your industry? Do they listen to your questions and concerns? Do you matter to them? Do you like them both on a personal and professional level?
Is the vendor invested in this product solution? Will the software be a part of their service offering for the long-term? Is the product or company a target for acquisition or divestiture? Will the software capabilities be able to stay ahead of and cater to your future needs?
Does the platform fit within your technology roadmap? Is the company following industry standards for current and future integrations? Are the right competencies available for this platform? What is the company’s plan for long-term support and administration services? Will it be a hosted, cloud-based or on-premise solution?
Are you able to forecast the investment for the long term? Do you feel you have a complete understanding of what happened during contract negotiations and the resulting agreement, including information about: