In a recent poll, we asked participants to gauge how their most recent ERP implementation went. Perhaps not surprisingly, only 23% said that it went as expected, with another 12% saying that it went better than expected.
On the other hand, 42% said their deployments were more difficult than expected, while 23% have not yet been through an ERP implementation. In other words, only 1 in 3 participants went into their projects with a realistic understanding of what it was going to take to get the job done right. This may help explain why so many companies also spend more time and money than expected, while failing to realize the expected business benefits.
Since the lack of realistic expectations is the cause of so many ERP failures, what are the best ways to fully understand what to expect during an ERP implementation? One of the best ways is to speak with people that have done it a million times. In one of our recent podcasts, Nick Macera, Panorama’s Director of ERP Implementation Services, and I field questions we had received from listeners. In the Q&A session, we covered a lot of ground, including:
- Defining and quantifying the benefits of an ERP implementation
- How to best leverage internal and external implementation resources
- The consequences of not focusing enough on organizational change management and communications
- How to manage and limit software customization
- Understanding how an ERP implementation will affect IT costs